Privacy Policy

Last updated: 3 August 2026

Our Commitment

Fremantle Hand Car Wash & Detailing (ABN 11 699 945 634) respects your privacy. This policy explains what personal information we collect, why, and how we handle it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

• Your name and phone number when you request a call back through our contact form
• Your contact details and vehicle details when you book or enquire by phone or email
• Basic technical information when you browse this website, such as pages visited

We don’t collect payment card details through this website, and we never ask for more information than we need to look after you and your car.

How We Use Your Information

• To respond to your enquiry or call-back request
• To confirm, change or follow up your booking
• To provide our washing, detailing and protection services

We will never sell your personal information, and we won’t send you marketing messages you haven’t asked for.

Storage & Security

We take reasonable steps to protect your information. Contact form submissions are stored securely on our website, hosted with a reputable provider, and access is limited to the people who need it to serve you.

Cookies & Analytics

This website uses small files called cookies so the site works properly and to understand how visitors use it.

We also use the Meta Pixel, a tool from Meta (the company behind Facebook and Instagram). It helps us understand how people found our website and which pages they viewed, and it allows us to show our ads to people who have visited us. To do this, it sends certain information to Meta — such as the pages you viewed, your IP address, and your browser or device type. If you are signed in to Facebook or Instagram, Meta may be able to link that activity to your account.

You can block or delete cookies in your browser settings at any time. You can also control how Meta uses your activity, and the ads you see, in your Facebook or Instagram ad settings.

When We Share Information

We only share personal information with the trusted providers who help us run this website, our bookings and our email — and only so they can provide those services to us. This includes Meta Platforms, which receives website activity through the Meta Pixel described above, and the booking system we use to manage and schedule your booking. We may also disclose information where the law requires it.

Access & Correction

You can ask us at any time what personal information we hold about you, and ask us to correct or delete it. Just get in touch using the details below.

Questions & Complaints

If you have a question or concern about your privacy, contact us first and we’ll do our best to sort it out: call 0455 040 229 or email info@fremantlecwd.com.au. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to This Policy

If we change this policy, the updated version will be published on this page.